Smart Apart Living – Wien Hauptbahnhof - self check-in

The room was not cleaned so I called the property support, they asked for photos and send cleaners to clean it. But it took more than one hour and they didn’t accept to provide me another room although there were lots of available rooms, saying that it is not in their authority. Generally it is a kinda property being managed remotely, so don’t expect everything to be Ok.

Came there and didn’t even recieve the check in instructions right on the check in time, when we tried to call the hotel they ďsaid that rgey couldnt help is and were rude

Nice serviced apartment but make sure you check in online and have a QR code to enter the building because you would need ref number to check in from your email or booking app messages where you booked the room. Dis-advantages: There’s no way you can stay at the same room when you extend your stay so you need to stay in different room cause it will generate a new room. I requested but they did not responded, they responded after chatting trip and they said requested is processed but when I checked in they key card is from different room. The cleaner was there at 11:00am check out time I told her I extended my stay, and she ask someone to talk to me cause she can’t speak english, I asked how I will activate the key to stay in the same room they said they don’t know too. So I told them I’ll just try to check in later to see if room 24 will be assigned but it did not, and how if I don’t have someone to open the door for me, I won’t be able to enter the room and the building anymore cause old key isn’t activated anymore. Lol. They took a photo of the room afternoon time before I checked in as proof that we’re already checked in so they don’t need to clean so I thought everything is already fine and trip said on the chat that request has been resolved and the apartment sent me a QR code to check in or get the key, so I expected a new key for room 24 but they assign room 21 instead. Lol so needed to relocate all my stuff again. Worst thing is the new room has no washing machine and dryer to wash my clothes, and the kitchen is smaller than the room 24, wish I could have stayed in the same room with the newly generated key card. reason why I always book rooms with kitchenette and washing machine is so that I can cook and wash my clothes anytime I want. Another disadvantage is you can’t open the main door’s building without other person checking-in cause you don’t have any key card yet lol. Just glad that when I arrived there someone are checking in near the main door so I was able to enter. And if you without a free wifi and a data connection and without check in online or without the QR code prior to entering the building, good luck too. They’re customer service are unresponsive, both on trip, and email. And can’t reach them by phone either and in the room’s call button. Another thing that I don’t like is the floor under bed is sooo dirty.