Extended Stay America Suites - Orange County - Irvine Spectrum

There are several major problems with this hotel: 1. As long as you move in, they won't clean the room. They will wait until you leave before cleaning. I lived here for two weeks and urged them many times, but they didn't come to clean the room. Later, they told me that as long as the guests move in, they will come to clean the room after 14 days, unless you move out, they will clean it before the new guests come in. The key is that the used bath towels are never replaced. You have to take them to the laundry room downstairs by yourself, and you have to wait more than two hours in the laundry room to get clean towels. 2. There is a big problem with the access card of the room door here. The access card often cannot open the door. You have to go to the front desk to reset it before you can open the door, but after going out and coming back, it can't be opened again. The probability of this happening is more than 70-80%. 3. It is said that there is breakfast here, but in fact, there is only coffee and a single kind of small bread that seems to be expired. The bad thing is that I have lived here for more than a week and there is no coffee supply every day. It is said that the coffee machine is broken. 4. The room here is not very soundproof, and any movement of the neighbors on the left and right and behind can be heard clearly. All the rooms have no windows except those facing the corridor. The windows in the corridor are usually not convenient to open, so the rooms are dark all day long.